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FAQs

 

We hope that your experience with sumazy.com is as effortless as possible, however, we do acknowledge that questions may arise.

Where is my order?

This is a question we frequently get asked to we put together a shipping guide here and you can track your order here. Please note that customers are responsible for any customs and tax charges for their order.

 

Customs charges

All our orders are subject to customs charges, depending on the country you are shipping them to. We recommend that you check your country's policy on this prior to ordering. Usually, a note will be posted through your door advising you of this charge, and your item will not be delivered or be available for collection until the charge has been paid. We are unable to refund any customs charges.

 

Something is missing from the order

While our packers are pretty great at getting your order together, very rarely do they leave an item out of the order. If this happens, please just reach out to us at info@sumazy.com so we can get this sorted for you. If this happens, we will require a photo of what you received for verification purposes.

 

 

Amendments and Cancellations

If you need to make changes to your order, you will need to contact us within 24hrs of placing the order.

We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
Cancellations
- You must contact us within 24 hours.
- We cannot cancel your order once it has already been shipped.
- You can view our full refund policy here.


My Item Arrived Damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment.

If this happens to you, please reach out with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

If we still haven't managed to answer your question please feel free to contact us and we'll get back to you within 24hrs :)